Policies

Family Eye Group is open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Wednesday: 8 a.m. – 6:15 p.m.
Thursday & Friday: 8 a.m. – 5:15 p.m.
Saturday: 9 a.m. – 11:30 a.m.

We will try to confirm your appointment day and time, but it is still the patient’s responsibility to keep appointments.
If a patient is more than 30 minutes late for an appointment, we might need to reschedule to another day.
Cancelled appointments are accepted if the cancellation is made more than 24 hours in advance of the appointment.
Appointments missed without cancellation 24 hours in advance are considered to be “no shows” and may be charged a $50 no show fee.

Co-pays and past due balances are collected at check-in. If a patient does not pay what he owes, we will reschedule the appointment.
We charge $25 to fill out forms or dictate letters as requested by the patient.
All previous fees must be paid either before the next appointment or at check-in for the next appointment.
We will submit medical fees to insurance companies, but it is the patient’s responsibility to pay what the insurance company does not cover.